Privacy Notice

FYLO Privacy Notice.

Last updated: January 20, 2026

This Privacy Notice for Fylo Ltd (“Company,” “we,” “us,” or “our”) explains how and why we collect, store, use, and share (“process”) your personal information when you use our services (“Services”), including when you:

  • Visit our website at www.fyloapp.ai, or any website of ours that links to this Privacy Notice

  • Download and use the FYLO mobile application, or any other application of ours that links to this Privacy Notice

  • Engage with us in other related ways, including sales, marketing, or events

If you do not agree with our policies and practices, please do not use our Services.
If you have any questions or concerns, contact us at hello@fyloapp.ai.

SUMMARY OF KEY POINTS

This summary highlights key points from this Privacy Notice. You can find more details by reading the sections below.

  • What personal information do we process?
    We may process personal information depending on how you interact with our Services, the choices you make, and the features you use.

  • Do we process sensitive personal information?
    No. We do not process special categories of personal data.

  • Do we receive information from third parties?
    No. We do not receive personal information from third parties.

  • How do we process your information?
    We process information to provide, improve, and administer our Services, communicate with you, ensure security, prevent fraud, and comply with legal obligations.

  • What are your rights?
    Under the UK General Data Protection Regulation (UK GDPR), you have specific rights regarding your personal data.

  • How can you exercise your rights?
    You can contact us at support@fyloapp.ai.

1. WHAT INFORMATION DO WE COLLECT

Personal information you disclose to us

In short: We collect personal information that you voluntarily provide to us.

This includes information you provide when you express interest in our Services, contact us, or interact with our platform.

Personal information may include:

  • Images you select to generate content, including any underlying text within those images

  • Your name and email address when you contact us

Sensitive information:
We do not process special categories of personal data as defined under UK GDPR.

Payment data

We do not store payment card details. All payments are processed and stored by third-party app stores:

Application data

If you use our mobile application, we may collect:

  • Mobile device data: Device ID, model, manufacturer, operating system, and configuration information

  • Push notifications: If enabled, we may send notifications related to your account or app features. You can opt out via your device settings.

All personal information you provide must be accurate and kept up to date.

Information automatically collected

In short: Some information is collected automatically when you use our Services.

This may include:

  • IP address

  • Browser and device characteristics

  • Operating system and language preferences

  • Referring URLs

  • Country and approximate location

  • Usage and interaction data

Automatically collected data includes:

  • Log and usage data: Diagnostic, usage, and performance information

  • Device data: Information about the device used to access the Services

  • Location data: Approximate or precise location, depending on device settings

2. HOW DO WE PROCESS YOUR INFORMATION

In short: We process your information to operate and improve our Services.

This includes processing to:

  • Deliver and manage our Services

  • Respond to user inquiries and provide support

  • Send administrative information

  • Fulfill and manage orders

  • Request feedback

  • Protect our Services

  • Analyze usage trends

  • Measure marketing effectiveness

  • Protect vital interests where required

3. LEGAL BASES FOR PROCESSING YOUR INFORMATION

We only process personal data where we have a lawful basis under UK GDPR, including:

  • Consent

  • Performance of a contract

  • Legal obligation

  • Vital interests

  • Legitimate interests, where these do not override your rights

4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION

In short: We may share information with trusted third parties where necessary.

This includes:

  • Cloud computing services

  • Communication and collaboration tools

  • Performance monitoring tools

  • Payment processors

  • Analytics providers

  • Hosting and data storage providers

We may also share information:

  • During business transfers or acquisitions

  • With affiliates, under this Privacy Notice

  • With business partners offering joint services or promotions

AI Processing and Service Providers

Some features of our Services use automated systems and artificial intelligence to analyze user-provided content and generate responses. This may include processing text, images, or other inputs you choose to submit.

We may share limited personal data with trusted service providers solely to operate and improve the Services, including:

  • AI and infrastructure providers used to generate automated responses

  • Analytics providers to understand usage and improve performance

  • Subscription and payment processors, such as Apple App Store and Google Play

These providers process data only on our instructions and are subject to contractual data protection obligations consistent with UK GDPR.

All third parties are required to comply with applicable data protection laws.

5. THIRD-PARTY WEBSITES

We are not responsible for the privacy practices of third-party websites or services linked from our Services. We encourage you to review their privacy notices independently.

6. COOKIES AND TRACKING TECHNOLOGIES

We may use cookies and similar technologies in accordance with UK PECR regulations. For details, please see our Cookie Policy.

7. INTERNATIONAL DATA TRANSFERS

Your information may be transferred outside the UK, including to the United States. Where this occurs, we use appropriate safeguards such as UK ICO-approved standard contractual clauses.

8. DATA RETENTION

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Notice and to comply with legal obligations.

9. DATA SECURITY

We use appropriate technical and organizational measures to protect your data. However, no system is completely secure, and we cannot guarantee absolute security.

10. INFORMATION FROM MINORS

Our Services are not intended for individuals under 18. We do not knowingly collect personal data from minors.

11. YOUR PRIVACY RIGHTS

Under UK GDPR, you have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion

  • Restrict processing

  • Data portability

  • Object to processing

  • Not be subject to solely automated decision-making

To exercise these rights, contact support@fyloapp.ai

You may also lodge a complaint with the UK Information Commissioner’s Office (ICO): https://ico.org.uk/

12. DO-NOT-TRACK FEATURES

We do not currently respond to Do-Not-Track (DNT) browser signals.

13. UPDATES TO THIS NOTICE

We may update this Privacy Notice from time to time. The latest version will always display the updated date at the top.

14. CONTACT DETAILS

Fylo Ltd
Watton Mill
Mill Lane, Watton-at-Stone
Hertfordshire, United Kingdom
SG14 3FR

📧 hello@fyloapp.ai
📞 +44 (0) 7514 389679

15. REVIEW, UPDATE, OR DELETE YOUR DATA

To request access, correction, or deletion of your personal data, contact support@fyloapp.ai.

Company Registration Number: 16127201
Effective Date: This Privacy Notice supersedes all prior versions.